Shipping & Returns

Policy

General Returns:

We want you to be delighted with your purchase. If you are not satisfied with your order, you may return eligible items within 3 days of receiving your order.

Eligibility for Returns:

To be eligible for a return, items must be unused, unopened, and in the same condition as received.
Custom-made wigs and satin bonnets are final sale unless there is a manufacturing defect or an error on our part.

How to Initiate a Return:

Contact our customer service team at verastouchofbeauty@gmail.com to initiate a return.
Provide your order number and details of the item you wish to return.

Return Authorization:

Wait for authorization from our team before shipping the item back.
Unauthorized returns may not be accepted or may be subject to a restocking feel.

Return Shipping & Refund Process:

Customers are responsible for return shipping fees, unless the return is due to a product defect or an error on our part.
We recommend using a trackable shipping method to ensure the safe return of your items.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Return & Exchange Policy

Eligibility for Exchanges:

We offer exchanges for items that are defective or damaged upon receipt.
To initiate an exchange, contact our customer service team within 2 days of receiving your order.

Exchange Authorization:

Wait for authorization from our team before shipping the item back for exchange.
Unauthorized exchanges may not be accepted or may be subject to a restocking fee.

Exchange Process:

Once your defective or damaged item is received, we will process the exchange and ship the replacement item to you.
If the item is out of stock, we will offer a refund or a suitable alternative.

By shopping with VTB Collections LLC, you agree to abide by our return and exchange policies. If you have any questions or concerns, please contact our customer service team for assistance.