Ombre Human Hair Bundles

We understand that sometimes returns may be necessary, and we strive to provide a hassle-free experience for our customers. Here is a summary of our return policy:

Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as opened hair care items or custom-made wigs, may not be eligible for return due to hygiene and customization reasons. Please refer to specific product listings or contact our customer service for further clarification.

Timeframe: You have [30] days from the date of purchase to initiate a return. Please ensure that you notify us within this timeframe to be eligible for a return. We recommend contacting our customer service as soon as possible to start the return process.

Return Process: To initiate a return, please contact our customer service team through the designated channels provided on our website. Our friendly representatives will guide you through the return process, including providing the necessary instructions and address for returning the item.

Return Shipping: The cost of return shipping is typically the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.

Refund or Exchange: Once we receive the returned item and confirm its eligibility, we will process your refund or exchange. Refunds are typically issued to the original payment method used during the purchase. In the case of an exchange, we will ship the replacement item to you as soon as possible, subject to availability.

Non-Returnable Items: Certain items may not be eligible for return due to their nature or for hygiene reasons. These may include opened hair care products, intimate accessories, and custom-made items. Please review the product descriptions and reach out to our customer service team if you have any questions regarding the eligibility of a specific item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether through a replacement, refund, or repair, depending on the circumstances.

Please note that this is a summary of our return policy. For full details, including any additional conditions or exceptions, we encourage you to contact us via email. We are committed to providing excellent customer service and addressing any concerns or queries you may have regarding returns. Feel free to reach out to our dedicated customer service team, who will be more than happy to assist you.

We are dedicated to ensuring a smooth and efficient shipping experience for our valued customers. Here is important information about our shipping methods, packaging, costs, and policies:

Shipping Methods: We offer various shipping methods to accommodate your needs. These may include standard shipping, express shipping, or international shipping. The available options will be displayed during the checkout process, allowing you to select the method that best suits your requirements.

Packaging: We take great care in packaging your items to ensure they arrive in excellent condition. Our products are securely wrapped and protected to minimize the risk of damage during transit. We also prioritize discreet packaging, especially for sensitive or intimate items, to protect your privacy.

Shipping Costs: Shipping costs may vary depending on factors such as the weight, size, and destination of the package. During the checkout process, you will be provided with an accurate shipping cost based on the selected shipping method and the details of your order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

Tracking and Delivery: For most shipments, we provide tracking information so you can monitor the progress of your package. Once your order is processed and shipped, you will receive a confirmation email containing the tracking details. This allows you to stay updated on the delivery status and estimated arrival date of your package.

Shipping Restrictions: Please be aware that certain items may be subject to shipping restrictions based on legal regulations or specific destination requirements. These restrictions may apply to items such as aerosols, flammable substances, or certain beauty products. If any restrictions apply to your order, we will notify you during the checkout process or contact you directly to discuss alternative options if necessary.

International Shipping: We are delighted to offer international shipping to customers around the world. However, please note that international shipments may be subject to customs fees, import taxes, or other charges imposed by the destination country. These additional fees are the responsibility of the recipient and may vary depending on the customs regulations of the specific country. We recommend familiarizing yourself with your country's customs policies before placing an order.

Shipping Policy: For a comprehensive understanding of our shipping policies, we encourage you to review our detailed shipping policy available on our website. It provides further information on delivery times, order processing, potential delays, and any additional terms or conditions that may apply.

We are committed to providing a positive and transparent shipping experience for our customers. If you have any specific questions or concerns regarding shipping, packaging, or costs,  please don't hesitate to reach out to us, and we will be happy to provide the information and support you need.

Yours truly,

VTB Collections LLC